When we were initially contacted by a manufacturer in China, we were asked to investigate one of his customers that operate a business within driving distance of one of our offices in the United States.
The manufacturer was understandably irate. Over the last decade, he had been contracted by this entrepreneur to manufacture some products. He had been paid for every other order. And that was why, even though the last order involved a lot more money, the manufacturer followed through, trusting the relationship he had previously established with this particular business owner. He had felt that the questions of due diligence had been sufficiently answered through his previous experience.
When phone calls and emails reached nothing but dead ends, the manufacturer made two trips to [...]